Frequently Asked Questions
How does the renovation process work?
Our process runs through 8 stages: Initial Consultation, Design, Revisions, Plans and BOQ, Mobilization, Renovation, Completion, and Snagging. See our full process breakdown for details on each stage.
How long will my renovation project take?
The duration of a renovation project depends on the scope and complexity of the work. During the initial consultation, we provide an estimated timeline, and a more detailed project plan with a firm completion date follows once signed. You'll be updated regularly through a dedicated WhatsApp group or by email.
How do you handle changes or additional requests during the project?
We understand that changes may arise during a project. Any changes or additional requests are documented and discussed with you, including any adjustments to timeline or budget, and we only proceed with your approval. Changes outside the initially approved scope of work are repriced and sent for your approval.
What measures do you take to ensure the quality of work?
Quality is our top priority at Zenos. We use high-quality materials and employ experienced professionals for all our projects, with regular inspections and open communication to ensure the work meets your expectations.
How do I stay updated on the progress of my project?
Our dedicated project manager keeps you informed through photos and videos sent to a dedicated WhatsApp group for your project. For queries, contact us during working hours Mon-Sat 9am-6pm; communication outside those hours is answered the next working day.
What are your payment terms?
Our payment terms are based on project progress and are outlined in the contract. Typically, we require an initial deposit before starting the project, with remaining payments scheduled at key milestones throughout.